THE RIGHT OF WITHDRAWAL
The right of withdrawal, commonly called the “right to second thoughts,” is one of the most important rights given to consumers by the Consumer Code. The matter is regulated by Legislative Decree no. 21/2014 which implemented the Consumer Rights Directive 2011/83/EU. The right of withdrawal allows the consumer to change his or her mind about the purchase made, freeing himself or herself from the concluded contract without giving any reasons. In this case, the consumer may return the goods and get a refund of the amount paid.
To exercise this right, the Customer must send to a notice within 14 business days from the date of receipt of the goods. Notice of withdrawal must be sent by registered mail with return receipt addressed to the seller.
Customers who wish to make the right of withdrawal please contact customer service
WHEN IS IT DUE?
The right of withdrawal is provided for contracts concluded at a distance or negotiated away from business premises between a professional and a consumer. However, there are numerous exceptions, listed in Article 59 of the Consumer Code:
- service contracts after full performance of the service if performance has begun with the consumer’s express agreement and acceptance of the loss of the right of withdrawal following full performance of the contract by the trader;
- The provision of goods or services whose price is linked to fluctuations in the financial market that the trader cannot control and that may occur during the withdrawal period;
- The supply of custom-made or clearly customized goods;
- The supply of goods that are likely to deteriorate or expire rapidly;
